Fidelity Bank is pleased to announce that Lacey Dillon has been recognized as a top performer for customer satisfaction in the Mortgage Industry by is a leading provider of Customer Experience Management Software. This competition ranks loan officers based on millions of customer reviews, survey completion rates, and star ratings submitted to the platform. The award is presented to the top 1%, of over 50,000 participating loan officers, who have demonstrated exceptional customer satisfaction.

The winners of this award embody the highest standards of service and commitment. Lacey was also recognized as a top 1% performer in 2022. Being recognized as a top 1% performer two years in a row is a testament to her hard work and dedication to providing the Right By You experience to her customers. Lacey continues to be a high performing loan officer, but more importantly, she prioritizes customer relationships, experience, and satisfaction.

“Lacey has consistently demonstrated exceptional performance and a remarkable ability to connect with our customers here at Right By You Mortgage,” said Erin Schlachter, Mortgage Sales Manager. “Her dedication to growth and her proactive approach in every interaction has made her an invaluable asset to our team. She continues to set a high standard for excellence, inspiring those around her. Truly is the Best of the Best! Thank you for all that you do, day in and day out for our team and especially for your clients.”